Privacy Policy

LAIZHU values the privacy and security of every guest. We collect and use personal information only to the extent necessary to provide accommodations, process reservations and payments, maintain safety and security, and provide customer service.

1. Information We May Collect

When you make a reservation, stay at the property, or contact us, we may collect the following information:

* Name

* Phone number

* Email address

* Reservation and stay information

* Check-in and check-out dates

* Number of guests

* Vehicle and parking information

* Payment and transaction information

* Necessary information provided through Airbnb, Booking.com, or other booking platforms

* Special accommodation needs or service requests that you voluntarily provide to us

Where required by law or reasonably necessary for identity verification, we may request that the primary guest provide valid identification.

2. How We Use Your Information

We use the information we collect only for purposes related to operating and providing our accommodation services, including:

* Processing and confirming reservations

* Managing check-in and check-out

* Providing customer service

* Sending check-in instructions, access or door lock information, and other necessary notices

* Processing payments, security deposits, refunds, and damage claims

* Protecting the safety and security of the property, guests, and staff

* Handling lost property, complaints, or disputes

* Complying with tax, insurance, and legal requirements

* Improving our accommodation services and guest experience

We do not sell guests’ personal information to third parties.

3. Security Cameras and Monitoring Devices

For the safety and security of the property and our guests, security cameras may be installed in certain outdoor or common areas, including:

* Exterior areas of the property

* Vehicle entrances and driveways

* Parking areas

* Gates and primary entrances

* Other common or security-sensitive areas where monitoring is permitted by law

No cameras will be installed in bedrooms, bathrooms, changing areas, or other indoor spaces where guests have a reasonable expectation of privacy.

If the property is equipped with video doorbells or other smart security devices, such devices will be used only for reasonable purposes such as property security, theft prevention, access monitoring, and incident investigation.

4. Smart Home Devices

The property may be equipped with smart home systems and connected devices, including:

* Smart door locks

* Smart thermostats

* Smart lighting

* Smart curtains or blinds

* Google, Apple, or similar voice-controlled devices

* Wi-Fi networks

* Remote control systems for pools, hot tubs, or other property equipment

These devices are primarily used to provide accommodation services, enhance guest convenience, and maintain the safe and proper operation of the property and its equipment.

Guests may not, without authorization, modify administrator accounts, perform factory resets, remove or tamper with devices, or alter the configuration of the property’s core systems.